jeetaa Privacy Policy

Information We Collect

jeetaa collects personal information that is necessary to provide you with a secure, compliant, and high-quality online gaming experience. We collect information in three principal ways: information you provide to us directly, information collected automatically when you use the Platform, and information received from trusted third-party partners.

Information You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide jeetaa with personal information. This may include:

• Identity data: Full legal name, date of birth, gender, and nationality as they appear on your government-issued identification documents.
• Contact data: Email address, mobile phone number, and residential address including district (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Rangpur, Barisal, Mymensingh).
• Account credentials: Username and encrypted password hash. We never store your password in plain text.
• Financial data: bKash mobile number, Nagad mobile number, Rocket account number, Upay account number, and masked Visa/Mastercard details. Full card numbers are never stored on jeetaa servers.
• KYC documentation: Scanned or photographed copies of your National Identity Card (NID), passport, or other government-issued photo ID submitted during the verification process.
• Support communications: The content of emails, chat messages, or other correspondence you send to the jeetaa support team at [email protected].

Information Collected Automatically

When you access the jeetaa Platform through a browser or mobile device, certain technical data is collected automatically by our systems. This information is necessary for the secure operation of the Platform and for fraud prevention purposes. It includes:

How We Use Your Data

jeetaa processes your personal data for specific, legitimate purposes that are directly connected to operating a safe and compliant online gaming platform for Bangladeshi players. We do not use your personal data for purposes beyond those listed here without first obtaining your explicit consent or as otherwise required by applicable law.

• Account management: To create, maintain, and administer your jeetaa account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and enforce account security policies.
• Identity verification (KYC): To verify your age (18+ compliance), identity, and source of funds as required by our anti-money laundering obligations and responsible gaming commitments.
• Service delivery: To provide access to cricket betting markets, slot games, live casino tables, and all other entertainment features available on the jeetaa Platform.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, chargebacks, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor gaming behaviour patterns and identify indicators of problem gambling, and to action self-exclusion requests or deposit limit changes submitted by players.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance through our 24/7 support channel at [email protected].
• Marketing communications: To send you personalised promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, features, and user experience of the jeetaa Platform.
• Legal compliance: To fulfil jeetaa's obligations under applicable law, including responding to lawful requests from regulatory authorities or law enforcement bodies.

Legal Basis for Processing

jeetaa processes your personal data only where a valid legal basis exists for doing so. The following table outlines the primary legal bases on which jeetaa relies when processing different categories of personal data:

Where jeetaa relies on legitimate interests as the legal basis for processing, we have assessed those interests against your rights and freedoms as a data subject and concluded that our interests do not override your fundamental privacy rights. You have the right to object to processing carried out on the basis of legitimate interests — see Section 7 (Your Privacy Rights) for details.

Cookies & Tracking

jeetaa uses cookies and similar tracking technologies (including local storage and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device by your browser when you visit jeetaa.app. They do not contain executable code and cannot carry viruses.

Types of Cookies Used

• Strictly necessary cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: Collect anonymised data about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and which game categories are most popular. This data is aggregated and never tied to individual identities.
• Functionality cookies: Remember your preferences such as language settings, preferred deposit method (e.g., bKash or Nagad), and table layout choices in the live casino lobby.
• Marketing and analytics cookies: Used where you have consented to track referral sources and measure the effectiveness of jeetaa's promotional campaigns. These may be placed by trusted third-party analytics partners operating under strict data processing agreements with jeetaa.

Data Sharing & Third Parties

jeetaa does not sell, rent, or trade your personal data to third parties for their own independent commercial purposes. We share personal data with third parties only in the specific, controlled circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network processors receive the minimum financial data required to complete deposit and withdrawal transactions. These providers operate under their own privacy policies and regulatory obligations.
• Game software providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, and other integrated studio partners may receive anonymised session and game-result data to operate their game engines and resolve disputes. No identifiable personal data (name, address, NID) is shared with game studios.
• Identity verification partners: Where jeetaa uses a third-party KYC service to verify identity documents, the relevant documentation is shared with that partner under a strict data processing agreement. Documents are not retained by the partner beyond the verification window.
• Fraud prevention services: Anonymised device fingerprint and risk-scoring data may be shared with specialist fraud prevention platforms to identify and block fraudulent registration attempts and payment fraud.
• Regulatory and law enforcement authorities: jeetaa will disclose personal data to competent authorities where required to do so by law, court order, or binding regulatory direction. jeetaa will, where legally permitted, notify affected players of such disclosures.
• Professional advisors: jeetaa's legal counsel, auditors, and compliance consultants may access personal data on a need-to-know basis under strict confidentiality obligations.

Data Retention

jeetaa retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods set out below represent jeetaa's standard practice and may be extended where specific legal requirements mandate a longer retention period.

When personal data is no longer required and its retention period has expired, jeetaa will securely delete or anonymise the data using industry-standard data destruction methods. You may request early deletion of your personal data — subject to jeetaa's legal obligations — by contacting [email protected]. See Section 7 for your full rights in this regard.

Your Privacy Rights

As a jeetaa player, you hold a number of rights in relation to the personal data we hold about you. jeetaa is committed to honouring these rights promptly and transparently. All requests should be submitted in writing to [email protected] with the subject line "Privacy Rights Request". jeetaa will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data jeetaa holds about you, together with information about how it is processed and on what legal basis.
• Right to Rectification: If any personal data jeetaa holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as email address and phone number can be updated directly through the account settings panel.
• Right to Erasure ("Right to be Forgotten"): You may request that jeetaa delete your personal data. This right applies where the data is no longer necessary for the purposes it was collected, where you have withdrawn your consent, or where you object to processing and there are no overriding legitimate grounds. Note that this right is subject to jeetaa's legal retention obligations — certain data cannot be deleted before its mandatory retention period expires.
• Right to Restrict Processing: You may request that jeetaa restrict the processing of your personal data in specific circumstances, such as while a rectification request is being assessed or an objection is being considered.
• Right to Data Portability: Where processing is carried out on the basis of your consent or a contractual obligation, you may request that jeetaa provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of jeetaa's legitimate interests. You may also object to processing for direct marketing purposes at any time, unconditionally.
• Right to Withdraw Consent: Where jeetaa processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Security

jeetaa implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Our security infrastructure includes the following layers of protection:

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, jeetaa will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. jeetaa recommends that all players use a unique, strong password for their jeetaa account and enable any two-factor authentication features made available through the Platform.

Contact & Policy Updates

This Privacy Policy was last updated on 1 January 2026. jeetaa reserves the right to update this policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players by email and by a notice on the jeetaa Platform. Your continued use of jeetaa following such notification constitutes acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or jeetaa's data practices, please contact our support team: Email (plain text, not a link) — [email protected] — available 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6).